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We invite you to share your recent thoughts and experiences with the website. Your feedback helps us better serve your needs and continue to improve your online experience. Thank you for your participation!
Overall, how satisfied are you with the
https://rmatoll.com
website?
*
What type of account do you have with CTRMA?
*
Pay By Mail
CTRMA Registered Pre-paid (individual)
CTRMA Registered Post-paid (business)
What was the reason you visited the website today?
*
To make a payment and/or view my account payment activity or toll activity
To check and/or calculate toll rates
To update the credit / debit card on my CTRMA Registered account
To add or change a vehicle on my CTRMA Registered account
To obtain information on tolling
To open a CTRMA Registered account
To dispute a bill
To view my account balance
Other
What is the reason of your dispute?
*
Sold vehicle / Transferred to new owner
Leased vehicle (leasee is responsible)
Rental vehicle (renter is responsible)
Stolen vehicle / plate
Incorrect vehicle / plate
You selected "other" in the question above. Please explain.
0 / 2000
When using
https://rmatoll.com
are you able to find what you need and navigate through the site easily?
Yes
No
Please indicate which item(s) created the biggest challenge for you. (You may select more than one.)
Calculating my tolls
Paying
Adding / updating a credit / debit card on my CTRMA Registered account
Opening a CTRMA Registered account
Logging in to my CTRMA Registered account
Adding / updating a vehicle on my CTRMA Registered account
Other
For other, please explain.
0 / 2000
Please explain the challenges you had with paying your invoice:
0 / 2000
Your feedback is very important to us. Please allow us an opportunity to chat with you to understand the challenges you are experiencing by providing an email address, and we will contact you to gather additional information on the challenges you experienced.
On your most recent visit to
https://rmatoll.com
, were you able to accomplish your goal?
Yes
No, I called the call center
No, I emailed customer service
No, I reached out via social media (Facebook, Twitter, YouTube, Instagram).
Why did you call the call center?
I do not have my invoice number
Disputing toll trip
Unable to process payment
Can’t find what I’m looking for
Other
Please explain what you were not able to find in our website:
0 / 2000
For other, please explain.
0 / 2000
Why did you email customer service?
I do not have my invoice number
Disputing toll trip
Unable to process payment
Can’t find what I’m looking for
Other
For other, please explain.
0 / 2000
Why did you reach out via social media?
I do not have my invoice number
Disputing toll trip
Unable to process payment
Can’t find what I’m looking for
Other
For other, please explain.
0 / 2000
Do you have any additional feedback?
0 / 2000
Submit