The survey will be collected by Proponisi, the Customer Service Center's third-party vendor for customer feedback surveys.
Overall, how would you rate the service you received from the representative?
In what areas could the representative most improve?
Timely Response
Job Knowledge
Communicating Clearly
Understanding the Request
In what area should the representative be most recognized for?
Timely Response
Job Knowledge
Communicating Clearly
Understanding the request.
Was your issue resolved the first time you contacted us?
Yes
No
How likely is it that you would recommend FasTrak to a friend or colleague?
Did you try using our website www.bayareafastrak.org prior to sending an email?
Yes
No
Why were you not able to resolve your issue on our website?
Could Not Login
Could Not Locate Information on Website
Unable to Perform Intended Action on Website
Would you like to provide any additional feedback?
Yes
No
Please provide your feedback below.
Please do not enter any personally identifiable or account information.
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(Optional) Please provide the service request number in the text box below.
Please do not enter any personally identifiable or account information.
The Service Request Number is included in the Email response (to your question) from FasTrak.
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